Shipping

At Vitura, we’re committed to making your shopping experience smooth, transparent, and worry-free. Below you’ll find everything you need to know about our shipping and delivery process. If you have any questions, we’re always here to help!

1. Order Processing Time

  • Most orders are processed within 1–3 business days after payment confirmation.

  • During holidays, sales, or peak seasons, processing may take up to 5 business days.

  • You’ll receive a confirmation email with tracking details once your order has shipped.

2. Shipping Rates & Delivery Times

  • Shipping rates and delivery times vary depending on your location and the shipping method selected.

  • You’ll see estimated delivery windows at checkout.

  • Standard shipping typically takes 7–14 business days, depending on your location.

3. Tracking Your Order

  • Once your order ships, you’ll get a tracking number via email.

  • Please allow 24–72 hours for tracking to update.

  • In high-demand periods, updates may take up to 120 hours.

  • Haven’t received tracking after that? Contact us at Support@tryvitura.com, and we’ll help right away.

4. Where We Ship

We currently ship to: ✅ United States
✅ Canada
✅ Australia
✅ United Kingdom

Don’t see your country? Reach out before placing an order — we’ll do our best to accommodate you.

5. Customs & Import Duties

  • International orders may incur customs fees, import duties, or taxes based on your local laws.

  • These charges are not included in product or shipping prices and are the customer’s responsibility.

  • Please check with your local customs office if you’re unsure.

6. Lost or Damaged Packages

  • We carefully package every order, but if your package is lost or arrives damaged, contact us within 7 days of delivery.

  • While we can’t control shipping carriers, we’ll gladly help you file a claim and find a resolution.

7. Returns & Refunds

Need to return something?
Please review our Return & Refund Policy for step-by-step instructions.

8. Still Have Questions?

We’re always here for you 💕
📧 Email: Support@tryvitura.com
🌍 Website: www.tryvitura.com

Thank you for being part of the Vitura family — we truly appreciate your trust and support! ✨

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